Welcome to the Official Website of The Russell County PSA - Castlewood Division

Notice of significant changes to your water/sewer billing account beginning on July 1, 2022.  At this time, the Authority will be transitioning from the current billing system to an improved billing system that is known for its reliability. These changes are part of the Authority’s ongoing effort to provide enhanced customer care and timely and accurate utility billing services to our customers.

Please be aware of the following important action items during the billing transition:

• Your Account Number has changed - drop all leading zeros and add a dash (-) zero at the end.
• Online Portal –If you are signed up on the Authority’s online portal hosted by Ampstun, please note that your existing online access will no longer be valid after June 24, 2022. You will need to sign up again using the Customer Portal flyer found on under the Forms & Reports tab.
• Automatic Payment/Auto Pay–If you are signed up for automatic payment/auto pay, you will need to sign up again using the Customer Portal flyer found under the Forms & Reports tab.
• Your Due Date will now be the 8^th of each month.
• Late Charges of 10 % will be added on the 9^th of each month.
• Service Disconnection for Nonpayment will be on the 23^rd of each month.

With the transition to this billing system, we will strive to provide accurate and timely billing as well as the excellent customer service that our customers deserve. Your continued patience and understanding are greatly appreciated.

Thank you.