Attention Customers:

We wanted to let you know what we’re doing in response to the Coronavirus outbreak to protect our staff and customers.

We’re following the government health advice to make sure our customers and our employees stay safe and we are putting all the necessary measures in place to ensure this advice is followed by everyone.

We understand this is a challenging time and we’ve put our business continuity plans into action so we can make sure we can still supply our water and wastewater services to all customers across Russell County.

Advice from the World Health Organization is that the water treatment process (specifically the addition of chlorine which is routinely used for disinfection) will kill the virus.

Please do not flush any kitchen roll, wet wipes or newspaper down the toilet as these can cause major blockages in the sewers.

Helping us all stay safe

As an essential service provider, we will continue to do our very best to ensure your water and wastewater services continue. The health and safety of our employees is really important to us, and we’re asking for your help and support to protect them and you and your families. If you are sick, we are requesting that you manage your account through our online services, or use phone or email to contact us, so that our customers and our employees stay safe and well. 


The Russell County PSA – Lebanon/New Garden Division

The Russell County PSA – Castlewood Division

Phone Numbers:

Lebanon/New Garden Division – (276) 991-0200

Castlewood Division – (276) 762-5411

Email Addresses:

Lebanon/New Garden Division –

Castlewood Division –

We also have a drop box located in front of the Government Center at 137 Highland Drive in Lebanon.

We will keep customers updated as the situation evolves.

Thank you for your understanding and cooperation.

Bill Payment Options

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...


Please make note that the regular monthly board meeting for The Russell County Public Service Authority will be held on July 21, 2020, at 6:00pm. The meeting will be held at the Government Center located at 137 Highland Drive, Lebanon, Virginia. 


Please see the Rates and Policies (Customer Service tab) section for the new rate structure that wlil become effective as of 07/01/2020.

In the water . . . but out of harm's way

In the water . . . but out of harm's way

August 01, 2020

Swimming pools and beach vacations, waterskiing at the lake and rafting on the river, canoeing, kayaking, fishing, boating, wake boarding, tubing, jet skiing, snorkeling, sailing, surfing, and swimming - when it's summertime and the mercury is on the rise, there is nowhere we'd rather be than in the water! North America’s lakes, rivers, and seas are oases of beauty and respite from the summer sun, so it’s no surprise that swimming is summer’s number one pastime. But as you enjoy the season's final days, please make water safety your first priority. Swimming cools us off and keeps us fit, but it can also be dangerous. Drowning is the number one cause of unintentional death among children aged 1-4, and it's the number two cause of unintentional death among those aged 5-24. A moment of distraction can be fatal, so please take great care to keep yourself and your loved ones safe in the water.

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