Attention Customers:

We wanted to let you know what we’re doing in response to the Coronavirus outbreak to protect our staff and customers.

We’re following the government health advice to make sure our customers and our employees stay safe and we are putting all the necessary measures in place to ensure this advice is followed by everyone.

We understand this is a challenging time and we’ve put our business continuity plans into action so we can make sure we can still supply our water and wastewater services to all customers across Russell County.

Advice from the World Health Organization is that the water treatment process (specifically the addition of chlorine which is routinely used for disinfection) will kill the virus.

Please do not flush any kitchen roll, wet wipes or newspaper down the toilet as these can cause major blockages in the sewers.

Helping us all stay safe

As an essential service provider, we will continue to do our very best to ensure your water and wastewater services continue. The health and safety of our employees is really important to us, and we’re asking for your help and support to protect them and you and your families. If you are sick, we are requesting that you manage your account through our online services, or use phone or email to contact us, so that our customers and our employees stay safe and well. 


The Russell County PSA – Lebanon/New Garden Division

The Russell County PSA – Castlewood Division

Phone Numbers:

Lebanon/New Garden Division – (276) 991-0200

Castlewood Division – (276) 762-5411

Email Addresses:

Lebanon/New Garden Division –

Castlewood Division –

We also have a drop box located in front of the Government Center at 137 Highland Drive in Lebanon.

We will keep customers updated as the situation evolves.

Thank you for your understanding and cooperation.

Bill Payment Options

Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs... Learn more...


Please make note that the regular monthly board meeting for The Russell County Public Service Authority will be held on August 18, 2020, at 6:00pm. The meeting will be held in the Conference Center at the Government Center located at 137 Highland Drive, Lebanon, Virginia. 


Please see the Rates and Policies (Customer Service tab) section for the new rate structure that wlil become effective as of 07/01/2020.

Be prepared.

Be prepared.

September 01, 2020

September has arrived, and autumn is well on its way.

As the summer heat begins to fade, and the first hints of red and gold begin to appear, it’s a great time to relax and enjoy the mild weather. Next Monday, September 7, is Labor Day/ Labour Day, a day which honors the achievements of our workforce —a "yearly national tribute to the contributions workers have made to the strength, prosperity, and well-being of our countr[ies].” Department of Labor.  
So, take a break, rest from your labor, and enjoy the respite. 

Then, after your rest, take advantage of this time to plan ahead. September is considered “National Preparedness Month” in the US: a month to get ready, to get prepared for harsher weather and conditions that will be coming, and a time to prepare for any emergencies that might arise.
So, use this September to make sure that you —and your home— are ready.

Read the full article »