Attention Customers: Russell County PSA Customer Service Windows will be Closed Until Further Notice

We wanted to let you know what we’re doing in response to the Coronavirus outbreak to protect our staff and customers.

We’re following the government health advice to make sure our customers and our employees stay safe and we are putting all the necessary measures in place to ensure this advice is followed by everyone.

We understand this is a challenging time and we’ve put our business continuity plans into action so we can make sure we can still supply our water and wastewater services to all customers across Russell County.

Advice from the World Health Organization is that the water treatment process (specifically the addition of chlorine which is routinely used for disinfection) will kill the virus.

Please do not flush any kitchen roll, wet wipes or newspaper down the toilet as these can cause major blockages in the sewers.

Helping us all stay safe

As an essential service provider, we will continue to do our very best to ensure your water and wastewater services continue. The health and safety of our employees is really important to us, and we’re asking for your help and support to protect them and you and your families. We are requesting that customers manage their accounts through our online services, or use phone or email to contact us, so that our customers and our employees stay safe and well. 


The Russell County PSA – Lebanon/New Garden Division

The Russell County PSA – Castlewood Division

Phone Numbers:

Lebanon/New Garden Division – (276) 991-0200

Castlewood Division – (276) 762-5411

Email Addresses:

Lebanon/New Garden Division –

Castlewood Division –

We also have a drop box located in front of the Government Center at 137 Highland Drive in Lebanon.

We will keep customers updated as the situation evolves.

Thank you for your understanding and cooperation.

Bill Payment Options

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Please take notice that on Tuesday May 19, 2020 at 6:00 PM, the Russell County Public Service Authority will hold the Monthly Board of Directors' Meeting at the Government Center located at 137 Highland Drive. Space will be limited in order to observe social distancing. 

Coronavirus (COVID-19)

Coronavirus (COVID-19)

March 25, 2020

The health and safety of our customers and employees is our top priority.  Below are some resources where you can find factual information on Coronavirus causes and prevention measures. 

Read the full article »