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Notice

The Board of Directors of the Castlewood Water & Sewage Authority is aware that customers are concerned regarding recent utility bills.  The Board is using all available resources to determine the reason(s) for monthly billing differentiation, whether from usage, leaks, to ensuring the accuracy of meters and billing software. The CWSA is also in consultation with the meter and software manufacturers and will be releasing statements from these companies as Audit results become available.

 

While the Authority is conducting a thorough investigation, qualifying customers will be permitted to participate in a payment plan and no penalties will be assessed (Per the CWSA policy,  page 2).  However, if the Authority determines the bills are accurate, customers will be responsible for the payment of the full amount of the bill, with no penalties.

 

  

 

Customer’s may qualify for a payment plan arrangement. The payment scale is as follows:

 

BILL AMOUNT

MONTHS TO PAY

$50 OR LESS

NO PLAN PROVIDED

$51-$150

3

$151-$300

6

$301-$450

9

$451 AND UP

12

 

 

 

 

 

 

*Note: These payments must be made in addition to regular monthly bills. Failure to adhere to the payment plan will result in the agreement being voided and remaining balance will become due immediately.